Happier patients and more convenient practice management
Emmy is software that automates routine communication between the practice and patients. Doctors who use Emmy, confirm that even patients over seventy and older can cope with it.
Podívejte se, jak Emmy pomáhá v ordinaci praktické lékařky.
„Pacienti jsou z Emmy nadšení a já na jedno kliknutí přeobjednám celé odpoledne.“
MUDr. Jana navrátilová
“The receptionists were falling in the office under the weight of telephone conversations. Phones rang non-stop, averaging 250 calls a day in the busiest week. Handling all connections was beyond their strength. Some patients were furious because they spent half a day on the phone - some were lucky, but others did not answer after several attempts.”
For 5 years, he has been using the Emmy app along with a voice bot on his phone, to the satisfaction of patients and office staff.
Adriana Young
General Practitioner in Prague
It helps doctors in cities and rural areas.
Up to 1.5 extra hours per day
It is known - the phone rings, notes are written on paper, and then rewritten to the computer. Emmy takes information from patients electronically and saves the work of registrars and doctors.
You do not need to hire a coordinator
Emmy is good at coordinating and planning activities for patients in a coordinated chronic care program.
I'm not looking for another registrar
Emmy will take on a part-time job as another registrar or coordinator for a fraction of the cost.
More procedures for the insurance company
Emmy collects information from patients, making consultations faster and more efficient, and the practice makes more money.
Satisfied patients
Patients appreciate the lack of having to wait for a call. They have at their disposal a modern application, the same as their bank, and they do not go to the competition that offers this service.
Elderly patients call
Phone lines will be released so that older patients without internet can contact you.
Control over working hours
You decide who can make the reservation and in what time frame.
Payments in advance
If a patient asks for a paid procedure, Emmy asks for online payment in advance. Once the money is in the account, the processing of the application begins.
Protection against cyber attacks
Email is not suitable for communication with patients - it is easy to hack by a cunning layman. Communication via Emoji is much safer.
We will show this with the example of the patient Lukáš, who wants to make an appointment because of abdominal pain.
Patient
Ordination
Lukáš opens Emmy's web portal on his computer or mobile phone and logs in.
He chooses from the menu that he has a disease.
In the online questionnaire, they answer the prepared questions and enter information about their incapacity for work.
The receptionist opens Emmy and starts processing new requests.
Thanks to sorting at Emmy, she sees Luke's request as one of the first and it does not match, for example, a request for a prescription.
She doesn't have to wait for Luke to call the office.
He agrees with the nurse whether the patient can enter between inflexible patients and whether 20 minutes is enough.
With 3 clicks, he will allow Luke to choose a visit to the office. He does not need to make a long and complicated call to find out where there is free space in the calendar and when it is convenient for Lucas.
Lukas receives a notification from Emmy that he needs to book an appointment. Opens the app and selects a meeting today at 10:15.
The registrar will enter a report for the doctor into the medical record.
Lukas is in the waiting room at 10.10 and five minutes walk to his turn.
The doctor is already prepared for him, because she has previously read what Lukáš has put into the application and does not have to spend time writing down Lukáš's problems, but can fully take care of him during the examination in the office.
Luke called the clinic to make an appointment. Lukas would have to “compete” on the phone with other patients trying to reach each other. The receptionist would have to conduct a long interview with Luke over the phone, but since she has no medical experience, she could forget to ask something relevant.
On the agreed day, Lukáš could come to the office at a time when there are infectious patients there, and he could contract another disease in the waiting room.
The doctor was just beginning to find out what brings Lukáš to the office.
Thanks to Emmy, the practice knows in advance what Lukas wants to see and is ready for it.
“Constantly ringing phone and cluttered email - there was so much going on that rejestratorki w naszych gabinetach nie mogły nadążyć. Zaczęliśmy myśleć, że będziemy musieli zatrudnić więcej pracowników. Ale czy to naprawdę konieczne? Wtedy pomyśleliśmy, że automat może wykonać tę pracę, a jedna recepcjonistka będzie w stanie obsłużyć to rozwiązanie, nie musząc słuchać narzekań pacjentów, którzy nie mogą się dodzwonić.
We talked with other doctors about our idea and it turned out that they had the same problem. We met with four other offices and wrote down what we needed from a virtual receptionist.
They then joined the team experienced programmers and together we created Emmy - a virtual receptionist that any practice can afford and who takes care of routine communication with patients.
Thanks to her, we feel more freely at work.”
Founder and Chief Medical Officer of Emma
Founder and CEO
Mlada Boleslav
Praha
Professional external consultant, Telč
Velké Přílepy
Praha
Until Emmy starts making money for herself, you get her for free.
You pay for the Emmys a month and don't make any long-term commitments.
Prices are given for the duration of work of one doctor. We offer discounts for practices with many full-time employees.
W ramach ceny wprowadzającej oferujemy wszystkie funkcje Emmy za 399 zł/mies. brutto (324 zł/mies. netto).
Emmy will take a part-time job with another registrar. It is 10 times cheaper and available 24/7 - does not go on vacation and never gets sick.
Here is an example to illustrate the situation:
Another recorder working part-time
gross salary: 15 000 CZK
fees: 5 070 CZK
total: 20 070 CZK
Wirtualna asystentka Emmy
Emmy Price: 1 990 CZK
Total: 1 990 CZK
Non-binding demonstration
Fill this form - we will contact you to arrange a free online demonstration. There we will present the software, answer questions and set up personalized Emmys.
Emmy tests
Then you can test Emmy for free. If you want to submit patient information, we will sign a privacy agreement together to make sure everything is GDPR compliant. This signature does not oblige to anything else.
Ordering Emma
If after trying Emma you decide to use it, we will arrange a settlement and you will start paying for Emmy.
Inform patients
You let patients know to use Emma instead of emails and phones. It's simple — we have waiting room posters, text for a website or a guide for the receptionist on what to say on the phone.
Saving staff time
You'll save the most time by using all of Emma's features. But if you want, you can also connect the functions one by one.
Yes, experience from dozens of internships in cities and rural areas shows that yes. Anyone who can send an email can work with Emmy. Elderly people also work well with Emmy, more than a tenth of the patients involved are over 70 years old.
And if the patient does not have the Internet at home, nothing happens. They can still call you and also reach you much better because others use Emma.
collect any information from patients in advance (including attachments and photos)
you decide whether to take care of the case remotely or in person in the office, based on the patient's information
you can quickly see which requests have clinical priority
if you want to make an appointment, you can easily select a specific date through Emma
automatically inviting patients for vaccinations and other preventative measures via Emmys and even text messages.
if you send a file with confidential medical information to a patient, you can increase security with a password sent in a text message - this guarantees that no one else will be able to access the file.
you can forward requests as part of a team of practitioners and easily add comments for colleagues
keeping all patient requests in one place and getting rid of the stack of messages on paper
track the history of each request and track who processes it
work anywhere, all you need is a computer with Internet access
New features are being added all the time.
Find out why the nurse opposes Emmy's introduction. Some nurses fear that Emmy will replace them. This is unnecessary fear. The software supports only routine communication, a receptionist is still needed for everything else.
Others are afraid that they will not cope with the operation of the computer. But if the receptionist can send emails, she can handle Emmy. We will be happy to train her and show her everything.
And if later she does not know what to do, just call customer service and we will help her.
It is possible that the explanations will not work. It can be hard for a nurse to imagine how much work Emmy will save her and you. You may have to bet on yours and introduce Emmy, even if your staff isn't thrilled about it. But it's also part of doing business. In order for the practice to prosper, sometimes you have to make unpopular changes, but later they pay off a lot and even the staff will see in retrospect that they made sense.
Dr. Karla Hladíková has her own experience in this area. Her nurse was only able to use a basic computer, and when she found out that Emmy would be used in practice, she was concerned. But in two weeks she has become so used to Emma that she cannot imagine how she could function without her. Read more at this is a case study.
If you decide to attend the Emmys, we will remotely deploy the system in about an hour. Emmy is ready to work in any practice. This means you don't have to spend a lot of time setting it up or creating custom patient questionnaires or response texts. It is enough to select the appropriate questionnaires and returns from ready-made questionnaires and returns, and the system can be immediately used to communicate with patients.
If you are not sure about something, you can send us a question directly through Emmy. You can also call us at 222 360 060 on weekdays from 8:30 a.m. to 5:30 p.m. This customer service is already included in Emma's price.
If your patients have any problems with how emoji works, they can call the same line and we will be happy to help them.
All data is stored in professional data centers on secure servers that no one else has access to. While hackers can easily get into a user's computer, data centers have advanced, professional protection.
No, you don't need any new consent. details you can find here.
For technical questions or interest in Emma, you can contact us at pomoc@mojaemmy.pl
Call us at
+48 732 059 615