What about patients who continue to make phone callsafter the introduction Emmy? Deploying an additional assistant Emma's Voice to handle their calls. He will forward only urgent calls to the office, other requests will be made to Emma herself.
The implementation of the Emmy software significantly reduces the number of incoming calls. Most patients will start entering their requests through the patient app directly to Emma. But the others pozostali they will continue to call. It is with these calls that Emma's Voice, a voicebot (voice assistant/robot) that works on the principle of artificial intelligence, can help.
When the patient calls, the call is answered by the voice assistant. He asks the patient what he needs and dictates his identification data if he does not recognize them from the caller's number. Prepares a literal transcription call, which he introduces to Emma as a new request. Only if the call is urgent, Emma will forward it to the office.
Patients find that it is very easy to apply through the Voice of Emma, since they do not have to choose options, as in the virtual switchboard, but the connection is carried out in a natural way. Almost yes, as if you were talking to a living person.
If you have a patient in the cafeteria with the appropriate phone number, the entire conversation with Emmy's Voice can take up to one minute.
“After the first month of operation, Emmy's Voice handled an average of 46 incoming calls per day. Only 5 patients said it was an urgent call and the voice assistant connected them directly to the nurse. Thus, Emma's Voice handled 41 non-urgent calls a day that would otherwise have had to be handled by a nurse. It gives her time to work professionally.”
MUDr. Adriana Young,
General Practitioner in Prague
“We are happy with the way everything works. For us, it's great that the phones don't really ring and it's quiet. The nurses were initially surprised at how many requests actually come over the phone, before that some patients changed their minds and the request did not reach us. Now they are trying to teach patients that we respond to less urgent requests later (previously, for example, they sent prescriptions right away whenever they could). Returning to a situation without Emma's voice would be cruel now, nurses have become accustomed to the fact that they can handle requests at a time when it is more relaxed and they are not tied to the phone, everything is more flexible. You and your doctor really appreciate more peace of mind at work, they don't want to go back.”
Kristýna Šavelková, Operations Manager,
MUDr. Jiří Tomek, family doctor's office, Choceň
“I hear from nurses and doctors who come to our practice that they have never experienced such silence in the doctor's office. Emma's voice transmits to us only 1-2 sharp calls a day, transcribes the rest of the submissions to the decourse.
Based on the transcript, I call patients back and give remote consultations. If you do 10 such consultations a day for 165 CZK, you will earn 33,000 CZK per month. Thus, Emmy's Voice earns its living and, in addition, significantly relieves nurses who would otherwise have to answer calls.”
Dr. Rodion Schwarz
general practitioner in Velké Přílepy
Emma's voice is częścią kompleksowego systemu obsługi zgłoszeń pacjentów. Tekstowa transkrypcja połączenia jest natychmiast przekazywana do oprogramowania Emmy jako nowe zgłoszenie i przypisywany jest jej priorytet kliniczny.
Saves this - unlike other standalone voice bots - a lot of work related to Evaluation and transcription of recordings.
End of transcription
Emmy's voice will transcribe the call and immediately forward the patient's request to Emmy. This saves hours of phone calls and taking notes.
You gain peace of mind and time for patients
Only calls from patients with serious problems will be forwarded to the office. This gives you time to care for the patient sitting in front of you without interruption.
He speaks and reacts like a human
Thanks to the quick reactions of the voice assistant, some patients will not even realize that they are talking to the robot.
He picks up the phone instantly.
Patients no longer have to wait for a call. Voicebot instantly picks up the phone and supports multiple parallel calls simultaneously.
No registration
Patients do not need to register anywhere, they just call as they always do.
You are not looking for another nurse or telephone operator
Emmy will take a part-time job as a nurse for a fraction of the price.
Emmy's Voice costs a fixed amount of CZK 1490 per month (VAT included) for a typical cabinet in the Czech Republic.
There are no setup fees, and once the practice decides to try out The Voice of Emma, it will always pay only one monthly flat rate.
How does the Emmy Voice implementation work?
To initially set up Emmy's Voice, all you have to do is redirect your existing phone lines. It's simple - you can do it yourself or at most with one phone call with the operator. We will tell you how to do it. If you decide to use the Voice of Emmy for a long time or have special requirements for its operation, we offer you a virtual PBX, again without installation fees.
Jeśli zdecydujesz się na długoterminowe korzystanie z Głosu Emmy lub masz specjalne wymagania dotyczące jego działania, oferujemy Ci wirtualną centralę telefoniczną, bez opłat instalacyjnych.
Can I use Emmy's Voice only for part of the day?
Yes. The office specifies the hours at which the message “We are not in the office at this time” is played, when patients can call normally, and when the Voice of Emmy works.
Can I use Emmy's Voice independently?
The Emmy Voice is specially developed and optimized for use with the Emmy software, so we do not supply it separately, but it can be combined with the Basic tariff, so the cheapest combination available costs CZK 2,480/month incl. VAT. Read more about Emmy software herein.
How to receive urgent calls from Emmy's Voice or calls from partners?
You must have a second phone number — mobile or landline — to which calls from Emmy's Voice are routed back to the office. Patients will not see this phone number or need to know it. The same process applies to calls from partners such as doctors, pharmacies, laboratories or insurance companies. There are also various options for configuring a virtual telephone exchange for these purposes.
How long does it take to develop Emmy software?
If you decide you want an Emmy, we will remotely deploy the system in about an hour, including Emmy's Voice.
What exactly do “processed minutes” mean in our Voice of the Emmy fares?
The “Voice of Emmy 400” tariff offers up to 400 processed minutes, while the “Voice of Emmy 700” offers up to 700 processed minutes. One “processed minute” corresponds to one minute of interactive conversation between the caller and Emma's Voice. The introductory message before the call counts as 1/6 of the interactive minute. All calls and announcements are billed at 15-second intervals. For example, as part of the “Emmy Voice 400”, a practitioner can use 350 minutes of interactive and 300 minutes of introductory announcements (300 = 50 minutes remaining x 6).
Schedule a no-obligation online presentation with us. We will introduce you to Emmy and answer all your questions.
Founder and Chief Medical Officer of Emma
Founder and CEO
For technical questions or interest in Emma, you can contact us at pomoc@mojaemmy.pl
Call us at
+48 732 059 615