The Real Experiences of Doctors and Nurses

“We have been using the Emmy app in the office since March 2021 and for the first six months we have been getting used to Emma and getting our patients used to transitioning to a new way of communicating. I know the beginnings were not easy for the receptionist, it was a transition from a paper diary system to a new technology that she mastered thanks to her flexibility and willingness to learn new things. Since September 2021, we have enabled patients to make some appointments on their own and after initial concerns, we are already very excited about this feature and have had a positive response from our patients to it.

Patients at Emma especially appreciate the availability and ease of contact with the office, this is a significant relief for us from overloaded telephone lines, which are free not only for acute conditions, but also for patients who are not served by modern technology. Email communication with patients is now minimal. I can't imagine going back to handling requests in a crowded waiting room and overloaded phone lines; thanks to Emma, we have an efficient ordering system and a clear organization of working hours.

I also really appreciate the friendly and helpful communication on the support side of the app provider. For me, as a doctor, Emmy is an affordable system, it saves money on extra staff in the office, and I also see the savings in not using any waiting system to enter insurance cards, Emmy keeps track of who comes, and the number of patients coming in outside of appointments is negligible.”
MUDr. Veronika Braierová, Liberec

“I can confirm that Emmy is not complicated. Patients have already come forward, including seniors, even a 74-year-old patient.”
MUDr. Lenka Liskovcová, Mlada Boleslav

“It's like a miracle. Everyone complains about how administratively and logistically demanding the organization of vaccination is. I'm lucky Emmy showed up at the right time and saved us hours of calling people. In addition, patients compliment us on how perfectly organized the whole process is thanks to Emma!”
MUDr. Karolína Dobešová, Satov

“Thanks to Emmy, the doctor is not an official, but in the end he is a doctor again.”
MUDr. Eva Malkova, Kralupy nad Vltavou

“We have had Emmy for 3 weeks - already phones are ringing at least half as often, patients also praise this solution, and the registrar - who fought against it and called herself a computer child - admitted yesterday that it was a great idea.”
Mudr.Karla Hladíková, Potstadt-Olšovec

“Processing applications received through Emmy is easier and faster for me. Applications are more transparent and usually contain all the necessary information. Texts are more concise and communication rarely turns into “chat”, which was quite common with emails and was tiring for me. Non-healthcare messages are not mixed between messages, as is the case with emails.”
Gabriela Langhammer, MD, Telc

“I used Emmy to organize the vaccination against COVID-19 and I must admit that it was a very effective solution.
In our city of Oslavany, vaccination was also dealt with by the municipal authorities. Officials called the elderly and found out if they were interested in getting vaccinated. This required a lot of phone calls, information dictation, and rewriting. The work Emmy could do for me in 2-3 hours took them 4 days. Then I talked to the registrar in the next office. She said she called 30 people that day about vaccinations and was completely exhausted. It was then that I fully realized how much work Emmy saved us.”
MUDr. Ivo Necesánek, Oslavany